Everything you might want to know – in one place. Delivery can be complex. Understanding it shouldn’t be. Here you’ll find clear answers about Centiro, our platform and how we help companies around the world move faster, smarter and with confidence.
Centiro is a cloud-based global delivery management platform founded in 1998 and headquartered in Borås, Sweden. The platform helps brands, retailers, manufacturers and logistics providers connect carriers worldwide, manage delivery execution, control delivery costs and create seamless post-purchase experiences – all from a single modular SaaS solution. Centiro serves global enterprises with complex delivery networks across multiple carriers, countries and distribution centers.
Centiro employs more than 650 people. The company has grown 100% organically, with no mergers or acquisitions. Offices are located in Borås (HQ), London, Pune, Mumbai, Barcelona, Montreal, Vancouver and Boston.
Centiro was founded in 1998. The company has maintained a AAA credit rating from Dun & Bradstreet for over two decades and is a member of the D&B Diamond AAA Club. Customer retention is 97–98% over a three-year rolling period.
Centiro's customers include some of the world's largest retailers, global sports- and lifestyle brands, leading toy- and consumer goods manufacturers, major department store groups, global e-commerce platforms, large-scale logistics providers and premium consumer electronics and jewellery brands. Centiro is used across retail, e-commerce, luxury, manufacturing, 3PL and healthcare industries.
Centiro serves retail and e-commerce, luxury and premium brands, manufacturing, third-party logistics (3PL) and healthcare. Each industry has specific module priorities: retail and e-commerce clients typically prioritize Delivery Options, Tracking, Notifications, Returns, Carrier Selection and Invoice Audit; healthcare clients prioritize compliant Delivery Execution, Control Tower and Claims.
Delivery management is the end-to-end orchestration of delivery operations across carriers, services and geographies. It encompasses carrier connectivity and selection, shipment execution, tracking and visibility, customer-facing delivery communication, returns management, financial reconciliation of carrier invoices, sustainability reporting and performance analytics. Centiro delivers all of these capabilities in one integrated platform.
Centiro connects to more than 2,400 carriers across 175+ countries. This is one of the largest integrated carrier portfolios of any delivery management platform globally. The portfolio spans all modes and geographies – from classic parcel and LTL/FTL through air and ocean carriers to same-day hyperlocal gig networks. Once a carrier network is connected to Centiro, it is available across every customer, store, warehouse, or shipping location on the platform.
Carriers already integrated in Centiro's portfolio can be enabled for a new customer in days, with no integration work required. Carrier activation is self-served through Centiro's administration interfaces, meaning logistics teams can switch on carriers, configure services and start shipping without raising support tickets or waiting on technical teams. For carriers not yet in the portfolio, a full new carrier integration is completed in 4–6 weeks from kick-off to acceptance testing.
Centiro holds UPS Premier Partner status and FedEx Platinum Tier Partner status, reflecting deep technical and commercial integration with the world's leading express carriers.
Carrier Selection — also known as rate shopping — is the module that automatically selects the most cost-effective qualifying carrier and service for each shipment at the moment of booking, based on configurable rules covering cost, delivery promise, geography, carrier capacity and sustainability preferences. Clients typically achieve freight cost reductions of 3–8% of total annual freight spend through systematic carrier optimization. Carrier Selection is administered entirely in self-service user interfaces, enabling logistics teams to adjust routing rules in real time based on operational demand and external factors, with no Centiro involvement required.
Yes. Centiro is designed end-to-end for self-service administration. Logistics and operations teams can create, modify and activate carrier routing rules, service mappings, Transport Capacity limits and allocation logic without raising IT tickets or involving Centiro. This is a core design principle of the platform and applies to carrier configuration, Freight Cost rate card maintenance and notification templates alike.
Centiro integrates via a full set of REST APIs and standardized connectors that support the entire shipment process – from validation and creation through warehouse operations such as label printing, parcel modification and end-of-day finalization. The APIs are built for both quick response times and very high volumes and include dynamic fields that support customizations as well as any carrier that needs to be onboarded.
Centiro has accumulated thousands of system integrations across its customer base, spanning ERP platforms (SAP, Oracle, Microsoft Dynamics and many others), warehouse management systems (WMS), order management systems (OMS), e-commerce platforms and custom-built internal applications. These integrations cover the full spectrum from the most modern cloud-native architectures to legacy on-premise systems that have been in operation for decades.
Yes, and this is a deliberate strength of the platform. Centiro has deep experience integrating with legacy WMS, ERP and warehouse systems that use older protocols, flat-file formats, or non-standard data structures. The Centiro Orbiter – installed locally within a customer's own environment – provides an alternative connectivity path for systems that cannot communicate directly with Centiro's cloud services, handling printing connectivity and data exchange without requiring system modernization. Whether a customer operates a cutting-edge cloud WMS or a 20-year-old on-premise ERP, Centiro has an established integration path.
Centiro provides pre-built partner integrations with several major warehouse platforms, enabling customers to connect without any custom integration work:
- Blue Yonder WMS, via the Blue Yonder Parcel Handler Integration (PHI)
- Manhattan Active and Manhattan WMOS, via Manhattan's External Provider Interface (EPI)
- Consafe, via a standardized partner integration
These out-of-the-box integrations significantly reduce onboarding time and technical risk for customers running these platforms.
The Orbiter is a lightweight component installed locally within a customer's environment for scenarios where direct web service connectivity is not possible. It handles printing connectivity and communication with Centiro's cloud platform, bridging the gap for legacy or restricted-network environments. It is particularly relevant for older warehouse setups, store-based shipping scenarios and environments with strict network segmentation.
Yes. Centiro provides a comprehensive set of APIs that connect ERP, WMS, OMS, carrier systems and e-commerce platforms, enabling seamless data exchange across the delivery ecosystem. A dedicated Track and Trace API delivers real-time shipment status data in the customer's language, accepting key references such as customer order numbers. API documentation and integration guidelines are available through Centiro's technical onboarding team.
The Centiro platform is organized into three capability areas:
Delivery Management: Delivery Execution (including Shipping Integration APIs, Shipping Portal, Partner integrations, and Orbiter), Carrier Portfolio, Carrier Selection, Transport Capacity, Consolidation, Linehaul and Zoneskip.
Customer Experience: Checkout (Delivery Options, Collection points/PUDO, Cubing, Timeslot management), Tracking (Tracking Portal, Notifications, Lead times), Returns (Return portal), Control Tower (Delivery performance, Shipping profile, Emissions Reporting), Inbound, Inbound control tower, Cme app.
Finance and Control: Invoice Audit, Self Billing, Freight Cost, Billing proposal, Claims.
Delivery Options is a carrier-contract-aware front-end service that presents accurate, real-time delivery choices at the point of purchase in e-commerce checkout flows. It is provided as APIs, giving customers complete control over their checkout layout and design. Delivery Options supports single-step and multi-step selection flows, blends home delivery, click-and-collect, locker and timeslot options, and surfaces both price and lead time estimates for each choice upfront. Centiro's Delivery Options enables retailers to present competitive, reliable delivery promises that improve conversion.
Tracking is the core of Centiro's visibility products, collecting events from carriers, external systems and other supply chain stakeholders. Centiro harmonizes events across any type of carrier – from parcel carriers through crowdsourced networks to ocean carriers and airlines – into a single streamlined end-to-end view. The Tracking Portal provides a white-labeled consumer experience accessible via a direct link, supporting custom branding, multiple layout options, localization and ETA display to reduce WISMO contacts. The Track and Trace API delivers the same data programmatically to customer web shops and applications.
WISMO (Where Is My Order) refers to the volume of customer service contacts generated by consumers asking about the status of their delivery. Combined deployment of Centiro's Tracking Portal and Notifications modules reduces WISMO contact volume by 40–60%, materially lowering customer service operating costs.
Invoice Audit automates the reconciliation of carrier invoices against contracted rates, agreed services and actual delivery performance. Centiro imports and harmonizes invoices across all carriers – each using their own formats, rate structures, currencies and integration methods – and surfaces deviations including price mismatches, missing shipments, unexpected fees, currency mismatches and unmapped costs. Clients typically recover 1–3% of total annual carrier invoice value.
Control Tower provides proactive exception management across the full shipment lifecycle. It categorizes shipments as on-track, warning, or error, surfaces delivery delays, failed deliveries and carrier anomalies before they reach consumers, and enables logistics teams to intervene at scale. It acts not only on events received from carriers but also on expected events that do not occur within defined timeframes — enabling truly proactive supply chain management.
Centiro's Emissions Reporting module measures transport-related greenhouse gas emissions per shipment across the entire carrier network, using the ISO 14083 methodology. Centiro is one of the first delivery management platforms globally to achieve ISO 14083 attestation, making the output audit-ready for CSRD Scope 3 reporting and ESG frameworks. Emissions data can be consumed via Centiro's Emissions dashboard, connected directly to customer BI tools, fed into a customer's own big data foundation, or extracted via ad hoc reports.
The Return portal gives consumers a branded, self-service returns experience. It supports configurable return reasons and product eligibility rules, multiple return shipping options, QR code generation (paperless returns), and full translation and branding support. It is built to be completely brandable and can be deployed as a standalone portal or integrated with the retailer's web shop.
Centiro's Advanced Analytics capability connects the full depth of delivery data — covering carriers, services, costs, emissions, lead times, consumer experience, performance and volumes – into a structured, real-time data foundation. Customers can consume this data through Centiro's own reporting interfaces, connect their preferred BI tools (including Power BI, Tableau, Google Looker and others) via managed data tables, or have Centiro feed data directly into their own big data foundation. The analytics layer spans every module on the platform, meaning a single data connection gives access to insights across carrier performance, freight cost, tracking events, sustainability metrics and financial reconciliation in one place.
Specific analytics products built on this foundation include Carrier Selection Analytics (understanding ROI of carrier routing decisions, volume shifts, and network optimization opportunities), Delivery performance (on-time KPIs per carrier, service, geography, and responsible party), Shipping profile (historical shipment volume trends with 14-day volume prediction), and Emissions Reporting dashboards.
Yes. Centiro invests heavily in AI across both its platform and internal operations, with the explicit goal of creating more intelligent insights and higher degrees of automation that reduce the cost of operating the solution and the delivery network. Current AI and machine learning capabilities include:
- ML-based volume prediction: Shipping profile uses machine learning to forecast shipment and parcel volumes for a rolling 14-day period, enabling warehouse and logistics teams to plan resources and carrier capacity ahead of demand.
- ML-based delay prediction: The platform applies machine learning to predict delivery delays based on historical event patterns, enabling proactive intervention before consumers are impacted.
- AI Rate Card Maintenance: Centiro is enabling an AI tool that allows customers to upload carrier rate cards in any format — regardless of structure or layout — and automatically transforms them into Centiro's calculation model, eliminating manual reformatting work.
- Agentic Commerce support: Centiro is enabling MCP (Model Context Protocol) integrations across its services to support agentic commerce scenarios, including automated delivery option selection, post-purchase handling and returns management in AI agent-driven workflows. This supports major agentic protocols such as UCP.
Centiro is developing Conversational Analytics in partnership with Google Looker, enabling business users to interact with their delivery data through natural language rather than pre-built dashboards or SQL queries. Users can ask questions, build dynamic views, and immediately access insights from one or multiple merged data sources – covering delivery performance, freight costs, carrier services, CO2 emissions and any data Centiro processes for a customer, including deliveries, returns and orders.
Conversational Analytics also supports forecasting: users can request forward-looking projections based on actual historical data simply by asking for them, without configuring a separate forecasting model. The combination of Centiro's structured delivery data foundation and Google Looker's AI-driven interface means business stakeholders – not just data analysts – can independently explore supply chain data and act on it.
Centiro maintains managed data tables structured for customer use, enabling a direct connection from any BI tool without requiring customers to build or maintain a data pipeline. Supported connectivity paths include connecting BI tools such as Power BI, Tableau, or Google Looker directly to Centiro-managed tables, having Centiro feed data into the customer's own big data foundation, consuming data via Centiro's own analytics interfaces, or extracting data via ad hoc reports and Excel export. All of these options are available in parallel, so customers can combine Centiro's built-in dashboards for operational use with their own BI environment for strategic analysis.
Yes. Centiro is a fully cloud-based SaaS platform running on Microsoft Azure, with deployment across Azure Availability Zones for resilience. Storage is maintained across multiple regions using Google Cloud Platform. The architecture is stateless and grid-based on the back end, meaning it scales seamlessly with growing volumes through the addition of compute capacity without architectural changes.
Centiro's contractual availability commitment is 99.95%. Actual measured uptime in 2024 was 99.99%–100.00% across production environments, exceeding the contractual commitment. Planned failover is completed in 5–10 seconds. In the event of a major infrastructure disruption, automatic failover occurs within approximately one minute. Monthly failover tests are conducted across critical components.
Centiro holds an extensive set of independently audited certifications covering information security, privacy, cloud security, business continuity, quality, environmental management and sustainability:
ISO/IEC 27001:2022 (Information Security Management), ISO/IEC 27017 (Cloud Security), ISO/IEC 27032 (Cybersecurity), ISO/IEC 27701:2019 (Privacy Information Management), ISO 22301:2019 (Business Continuity Management), ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 14083 (Greenhouse Gas Quantification and Reporting), ISO 50001 (Energy Management), ISO 45001 (Occupational Health and Safety), ISO 13485 (Quality Management for Medical Devices), SOC 2 Type II (assessed by Surety Risk Advisors), CSA STAR Registrant, GDPR compliant, EU-US Data Privacy Framework adherent.
All ISO certifications are issued by MSECB, accredited by IAS/IAF. Centiro actively participates in ISO security and environmental standard development as a member of the Swedish Standards Institute (SIS).
Yes. Centiro adheres to the General Data Protection Regulation (GDPR) and holds ISO/IEC 27701:2019 (Privacy Information Management) certification. Centiro also adheres to the EU-US Data Privacy Framework and supports clients' data processing obligations through a formal Data Processing Agreement.
Centiro has received an EcoVadis sustainability rating placing it in the top 5% of companies globally. This evidence-based assessment covers environmental performance, social responsibility, business ethics and sustainable procurement. Centiro is also rated Mature by CyberVadis and is a signatory of the United Nations Global Compact.
Centiro employs a defense-in-depth security model including patch and configuration management, network and communication security, intrusion prevention and detection, 24/7 Security Operations Center (SOC) with Managed Detection and Response (MDR), continuous vulnerability scanning, encryption in transit and at rest, and malware detection and prevention. Quarterly integrity checks, monthly failover tests, and independent incident response and forensic services are in place.
Centiro's Emissions Reporting module measures transport-related greenhouse gas emissions per shipment using the ISO 14083 methodology, one of the most rigorous and auditable standards available. Centiro is among the first delivery management platforms globally to receive ISO 14083 attestation, making its emissions data directly usable for CSRD Scope 3 reporting, corporate ESG disclosures, and customer-facing sustainability commitments. The platform also supports carrier selection based on emissions profiles via Carrier Selection, enabling active reduction alongside measurement.
Implementation timelines depend on integration complexity, the number of new carrier integrations required and geographic scope. Centiro's cloud-based architecture and standardized onboarding APIs support MVP deployments in weeks. Carriers already in Centiro's portfolio of 2,400+ can be enabled for a new customer in days through self-service administration, with no integration work required. A phased rollout approach allows clients to go live with core capabilities quickly and expand scope over time.
Contact Centiro through the website contact form. A delivery and logistics expert will engage with your specific requirements and tailor the conversation to your delivery network, industry and strategic priorities.